Frequently Asked Questions
Find quick answers to your common inquiries about our bus services, booking processes, and travel policies to ensure a smooth and informed journey.
Table of Contents
Still Have Questions?
We’re here to help! Whether you need more details about our routes or a specific charter quote, our team is ready to assist you.
Walk-In / Online Booking
Where can I buy tickets?
You can purchase tickets online or through walk-in booking at our terminals. Currently, Baguio, Dagupan,San Carlos and Manaoag routes are available for online booking. More routes will be added soon, so stay tuned for updates.
Can I rebook my ticket?
Yes, you can rebook your trip. You can manage your rebooking on the manage booking section. Please note that Rebooking is allowed beyond 24 hours before departure. Trips within 24 hours require email request and approval.
Watch this video to know more about the rebooking process.
What if I booked through a third-party platform?
For bookings made through third-party websites or apps, please contact their customer support for rebooking, cancellation, or other booking concerns. Their policies may differ, but in case of any conflict, the company’s Terms and Conditions shall prevail.
Bus Services
What is the baggage allowance and baggage policy?
Baggage Policy: Each passenger is entitled to one (1) free checked baggage. Additional luggage is subject to extra charges and must have a baggage tag. Valuables worth ₱5,000 or more must be declared to the conductor. The company’s liability for lost baggage is up to ₱3,000 for undeclared items and up to ₱10,000 for properly declared baggage, subject to investigation and company negligence.
Are pets allowed on board?
Yes, Pets are allowed only on designated Pet-Friendly trips. Each passenger may bring one small to medium-sized pet in a clean, secure carrier placed on the adjacent seat (regular fare applies). Pets must wear diapers and should not be fed during travel. Chickens must be in a ventilated carrier with a valid BAI permit. Boarding may be denied if these requirements are not met or for the safety and comfort of all passengers.
What are the passenger fare policies and guidelines?
Senior Citizens, PWDs, and students with valid IDs are entitled to a 20% discount in accordance with LTFRB Memorandum Circular No. 2005-022. Children 1 meter and below travel free if seated on a parent’s or guardian’s lap. Children 1.0–1.3 meters receive a 50% discount on non-airconditioned buses and 20% on airconditioned buses. Children over 1.3 meters pay full fare, unless eligible for a 20% PWD or student discount. Students must select “Student” during booking to avail of the discount. For P2P routes, any child occupying a seat will be charged the full fare, unless eligible for a student discount.
Terminals and Routes
When should I arrive at the terminal?
Please arrive at least 1 hour before your scheduled departure to allow enough time for check-in and boarding. Late arrivals may be considered no-shows.
What happens if my trip is delayed or cancelled?
Trips may be delayed or cancelled due to weather, road conditions, maintenance, or other unforeseen events. You may rebook for free or request a refund within 15 days if your trip is cancelled or modified by the company.
Can I cancel or transfer my ticket?
Tickets are non-refundable and non-transferable, except when the trip is cancelled or changed by the company.