Terms
Terms & Conditions
Your privacy is essential to us. We prioritize safeguarding your personal information at all times.
Arrival and Check-In
Passengers must arrive at least one (1) hour before departure to allow enough time for check-in and boarding. For late arrivals or failure to appear, seats will be considered a no-show if you fail to arrive on time.
Baggage Policy
Each passenger may bring one free baggage for the bus compartment. Additional luggage may incur extra charges. Passengers must obtain baggage tags from the conductor. Undeclared lost baggage is limited to ₱3,000 compensation. Valuables worth ₱5,000 or more must be declared. Claims for declared lost baggage may reach up to ₱10,000 after investigation.
Ticket Policy
Tickets are non-refundable and non-transferable, except when trips are cancelled or modified by the company. Passengers may rebook at least 24 hours before departure; the first rebooking is free, while succeeding changes incur fees. Rebooking depends on seat availability and must be within 90 days. Valid e-tickets are required, and unauthorized ticket use is prohibited. Onsite rebooking requests will only be processed during office hours (9:00am – 9:00pm).
Schedule Changes & Unforeseen Events
Trip schedules may change or be cancelled due to weather, road conditions, maintenance, or other unforeseen events. Affected passengers may rebook for free or request a refund within 15 days. Trips remain operational unless officially cancelled. Special rebooking requests require approval and must be submitted within 48 hours and used within 90 days.
Passenger Fare Policy
Children 1 meter and below travel free if seated on a parent’s or guardian’s lap. Children 1–1.30 meters receive discounts depending on bus type. Those over 1.30 meters pay full fare unless eligible for student or PWD discounts. Students must select the proper passenger type when booking. Different rules apply to P2P routes.
Booking Via Third-Party Platforms
If you booked your ticket through third- party website or platform, please contact their customer support for any booking concerns, their rebooking cancellation, and other policies may vary, so kindly refer to their terms and conditions. Should any inconsistency between their policy and the terms and conditions arise, these terms and conditions shall govern.
Bus Maintenance & Mechanical Issues
Our buses undergo regular preventive maintenance to ensure roadworthiness and passenger safety.In the event of a mechanical breakdown, a rescue unit may be deployed, which may be of a different bus type.If the replacement bus is of a lower class, the fare difference will be credited for future travel. Details on how to claim this credit will be provided by the company’s customer service.
Identification Requirements
A valid government-issued ID or valid student ID is required for all passengers. The company reserves the right to refuse boarding to passengers without proper identification.
User Rights
At Solid North, we prioritize your autonomy. In accordance with regional data protection standards, you have the following rights:
- Access & Review: You may request a detailed report of the personal information we have on file.
- Rectification: You have the right to update or correct any inaccuracies in your personal data.
- Erasure: Under specific conditions, you may request the deletion of your information from our active databases.
- Objection: You can object to the processing of your data for marketing or non-essential purposes.
- “Our commitment to data integrity is as unwavering as our commitment to your safe travel. We ensure that your digital footprint is managed with the highest level of professional care.” — Legal Compliance Team
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Contact Us
If you have any questions, concerns, or requests regarding our privacy practices or these terms, please do not hesitate to reach out. Our administrative team is available to provide clarity and ensure your rights are protected. We aim to respond to all formal legal or data inquiries within 48 to 72 business hours.